Onboarding & KYC (Know Your Customer) - Adyen

A quick guide that may be helpful to assist with the Onboarding & KYC process

What is KYC?

KYC stands for Know Your Customer / Client.

KYC processes are employed by companies of all sizes for the purpose of ensuring their proposed customers, agents, consultants, or distributors are compliant, and are actually who they claim to be.

Financial Services require that merchants make an effort to verify the identity, suitability, and risks involved with maintaining a business relationship and processing payments online. The objective of KYC guidelines is to prevent businesses from being used by criminal elements for money laundering. The procedure fits within the broader scope of financial institutions’ Anti-Money Laundering (AML) policy.

Encrypted Link & Security A Link Encryption is a method of communications security that works by encrypting and decrypting all network traffic at each network routing point until arrival at its final destination.

When you log in to our payment partner Javelin Payments, you will be able to generate a secure link, which can be used by you alone. The encrypted link is generated to ensure a secure transfer of confidential data and information. This link will be active for 15 seconds for security, and cannot be shared with others. If shared, the link will appear expired to another user.

If the 15 seconds times out for you, you can simply generate a new secure link. Once you select the link, you will be redirected to the Secure Hosted Onboarding page, through our PCI (Payment Card Industry) Compliant payment provider Adyen, and the session starts. This session is valid for 30 minutes - for reference to what you will expect to see next, please refer to the user guide below. If you need to leave the session and come back, simply generate a new onboarding URL in Javelin here, and your previously entered data will be saved for your company in the Secure Hosted Onboarding page, so that you can complete any remaining steps.

Please ensure that you have all the required information to hand before beginning the KYC Onboarding process. You will need:

STEP 1: About your Company

1. Legal Business Name 2. ‘Doing Business as’ Name, ie your trading brand name 3. Company Number - this link may be helpful if you do not have the information to hand: https://core.cro.ie/ 4. Tax Number - this link may be helpful if you do not have the information to hand: https://vat-search.ie/ 5. Business Phone Number 6. Business email 7. Country of business for the company 8. Registered address of the company, including postcode

STEP 2: Shareholder(s) / Ultimate Beneficial Owner(s) & Business Bank Details 1.Names of any shareholders holding 25% or more of the company’s equity (the ultimate beneficial owners) 2. Colour copy of drivers licences (front and back, see attached example) for the above people (do not use camera flash and take the photo from above, so image appears flat) 3. Address, including postcode of the shareholder 4. Copy of bank statement for trading company. You just need a document from the bank that has company name and bank account number.

Please find below your login credentials for our payments partner Javelin Payments. Email Address: Password: To log in, visit https://app.javelinhq.com/ .

You can change your temporary password to one of your choosing in your Profile, after your first login.

Once logged in you will see your Dashboard, Company, Onboarding section and your Profile name showing in the top right.

STEP 1: Generate your Onboarding Link

Select ‘Onboarding URL’, then select your company from the drop down menu in the ‘HOP for Javelin Company’ field. (HOP = Hosted Onboarding Page)

Select ‘Generate’. The secure encrypted link will now show below the field. For security, this link cannot be shared and will remain active for 15 seconds only. If the link has timed out, simply select ‘Generate’ again to create a new link. You can leave ‘Account Holder Code’ blank, as this will be generated for you automatically.

STEP 2: The KYC Process

Once you select this link you will be redirected to the Secure Hosted Onboarding page and the session starts. This session is valid for 30 minutes. If you need to leave the session and some back, simply generate a new onboarding URL in Javelin and your previously entered data will be saved for your company in the Secure Hosted Onboarding page, so that you can complete any remaining steps.

Section 1: Company Details. You can see the status of the information provided in each section, currently showing as ‘Incomplete’. Select ‘Add Details’ and ‘Confirm’ to confirm that you have the authority to act on the company’s behalf.

Confirm / enter all the information fields here and select ‘Next’: 1. Legal Business Name 2. Doing Business as Name 3. Company Number - this link may be helpful if you do not the information to hand: https://core.cro.ie/ 4. Tax Number - this link may be helpful if you do not the information to hand: https://vat-search.ie/ 5. Business Phone Number 6. Business email

Section 1: Company Details Continued Enter all the information fields here and select ‘Save’: 1. Country 2. Street Name 3. House/Unit number 4. Postal Code 5. City

Section 2: Bank Details

Enter all the information fields here and select ‘Save’:

1. Name on bank account

2. Country code

3. Currency code

4. IBAN

Section 2: Bank Details Continued To complete this verification, upload bank documentation that clearly displays the bank’s logo, your account number and name. Either a bank statement, voided check, or online banking screenshot are all accepted. Attach the file and select Upload. Minimum file size = 100KB Maximum file size = 10MB

Section 3: Ultimate Business Owner Here you must provide the identity of individuals who own 25% or more of your company.

If no one owns more than 25%, provide the identity of the individual who owns the signing authority. Fill in the required information fields and select ‘Next’ : 1. First Name 2. Last Name 3. Date of Birth 4. Country

Section 3: Ultimate Business Owner Continued Complete the required fields and select ‘Save’

1. Street Address

2. House/Unit number

3. Post Code

4. City

Section 3: Ultimate Business Owner Continued To complete the process, upload a colour scan or photograph of the ID documentation Select ID Document

Select documentation type, and follow the instructions to upload a colour copy of the front and back of the document