How to resolve a KYC check failure - Stripe

Instructions on how to quickly fix a KYC failure to avoid payment and payout disruption

To comply with regulatory requirements, our payment provider may occasionally request additional KYC data from a merchant, and if this data is not provided within the deadline, it can potentially lead to outgoing payouts being stopped, and incoming payments being restricted as well.

To resolve this KYC check failure, please follow these steps:

1. Log into the Javelin portal

2. On the left main menu, you will notice a section called "Companies", please click on that

3. This will take you to a screen where you may see one or more companies

4. For the company that requires the KYC data, look for an "Actions" button in the right corner

5. Clicking on this button will open a selection box, from which you can click on "Go to Stripe Account Update"

6. After a confirmation dialogue, you will be taken to a Stripe hosted page, where you can securely provide the information requested

7. Please follow the instructions provided on this page, as providing incorrect data or wrongly formatted documents can lead to the KYC check failing again

8. Post the information update, it can take a few hours for the data to be verified

9. You can monitor the status of the KYC check by clicking on the ID of the company on the Companies screen, which will open the Company Details screen

10. Scroll down to the "Stripe KYC" section, and if the "Disabled Reason" section is empty, the KYC process has completed successfully

Please contact [e-mail] in case you have any queries.