What's a Notification of Fraud?

A look into transaction reviews and how to manage them

Most users will have multiple transactions with you over the course of months, on different cards in many cases. When any one of those transactions is disputed by the customer and raised as a chargeback, the bank may send out Notifications of Fraud on the other transactions made on the same card.

This is so that if you deem the transactions to be potentially fraudulent, you can refund them preemptively and prevent them from becoming chargebacks, which come with a large cost in fees and charges associated with them, not to mention the potential disruption of card payment processing if your chargeback rate climbs too high.

When a Notification of Fraud is raised, you will receive an email informing you so. You can also log into Javelin, and in the left tab bottom you will see a Dispute Flow section, under which you can click on Reviews for a complete history of your Notifications of Fraud.

Here, you can click on the ID or the eye button in the right corner to see details about the review. You can also click on the transaction PSP number to see its details.

In case you decide that the best course of action is refund, you can do so via the transaction details screen. The Select Action button in the top right has the Refund option you can use.