How to resolve a KYC check failure - Adyen

Instructions on how to quickly fix a KYC failure to avoid payment and payout disruption

To comply with regulatory requirements, our payment provider may occasionally request additional KYC data from a merchant, and if this data is not provided within the deadline, it can potentially lead to outgoing payouts being stopped, and incoming payments being restricted as well.

To resolve this KYC check failure, please follow these steps:

1. Log into the Javelin portal

2. On the left main menu, you will notice a section called "Companies", please click on that

3. This will take you to a screen where you may see one or more companies

4. For the company that requires the KYC data, please click on the "Go to Adyen Onboarding" button in the right corner

5. After a confirmation dialogue, you will be taken to an Adyen hosted page, where you can securely provide the information requested

6. Please follow the instructions provided on this page, as providing incorrect data or wrongly formatted documents can lead to the KYC check failing again

7. Post the information update, it can take a few hours for the data to be verified

IMPORTANT: Please ensure you complete the full KYC process once it's initiated. If the documentation or information provided during the KYC process is incomplete/incorrect, that will immediately block your payouts. The payouts will resume automatically once KYC is successfully completed.

Please contact [e-mail] in case you have any queries.